Terms & Conditions
Effective Date: October 14th, 2024
LUXOR BLACK -TERMS & CONDITIONS
Welcome to Luxor Black. By purchasing our products, you agree to the following terms and conditions. Please read these terms carefully as they outline important information regarding your rights, obligations, and limitations of liability.
Disclaimer
The statements on our website and other modes of communication made of our products are by our own personal use as well as the personal use of our customers for informational purposes. LUXOR BLACK accepts no liability and will not be held liable for the misuse of information provided or the misuse of our product(s). You agree to these terms when you purchase I creations/products. The statements made about our products have not been evaluated by the Food and Drug Administration (FDA). Luxor Black products are not intended to diagnose, treat, cure, or prevent any disease. Please consult with a healthcare professional if you have any medical concerns before using our products.
Natural Ingredients Disclaimer
Luxor Black prides itself on using natural ingredients in our formulations. However, as with any natural product, variability in color, consistency, and scent may occur from batch to batch. While we strive to maintain consistency, the purchaser acknowledges that natural ingredients may react differently on various skin types, and individual results may vary.
Assumption of Risk
By purchasing and using Luxor Black products, you acknowledge and accept all risks associated with the use of these products. Luxor Black and its subsidiaries will not be held responsible for any adverse reactions, skin conditions, or dissatisfaction with our products. By completing a purchase, you agree that Luxor Black is not liable for any incidental, indirect, or consequential damages related to the use or misuse of our products.
Shipping (Domestic and International)
Domestic Shipping: We process and ship domestic orders within 2-3 business days after the order is placed. Standard shipping times within the United States are typically 3-5 business days from the shipping date. Please note that delivery times may vary depending on the shipping carrier and location. Shipping is not processed on Sundays, and during high-volume periods such as holidays or special promotions, shipping times may be extended.
International Shipping: International orders are processed within 2-3 business days and shipped via USPS Priority International or UPS. Standard international shipping times vary based on the destination country, typically ranging from 7-14 business days. Customs processing and local regulations may affect these times. Additionally, please be aware that holidays, high order volumes, and unforeseen events may extend shipping times. As with domestic shipping, orders are not processed on Sundays. If this is the case you will be contacted via e-mail.
Note: For both domestic and international orders, events such as holidays, high-volume order periods, or unforeseen circumstances may extend shipping times.
Refund Policy
Due to the hygienic nature of our products, we do not accept returns or provide refunds. However, customer satisfaction is our priority. If you encounter any issues with your purchase, please contact us at byluxor@proton.me. We will do our best to resolve the issue to your satisfaction.
Lost or Stolen Packages
Luxor Black is not responsible for lost or stolen packages once they have been shipped. If your package is marked as delivered but you have not received it, you must file a claim with your local post office or the carrier selected at checkout (USPS or UPS). Please contact them directly for assistance in recovering your package.
Inaccurate Information
It is the responsibility of the purchaser to ensure that all information provided during the checkout process is accurate. Luxor Black is not liable for any issues resulting from incorrect information entered at the time of purchase, including shipping errors, delays, or package loss.
Privacy Policy
At Luxor Black, we are committed to protecting your privacy and ensuring the security of your personal information. By using our website and purchasing products, you agree to the collection and use of your information in accordance with this privacy policy.
Information Collection
We collect personal information, such as your name, email address, shipping address, and payment information, for the purpose of processing and fulfilling your orders. We also collect non-personal information, such as your IP address, browser type, and usage data, to enhance your shopping experience and improve our services.
Use of Information
Your personal information is used to:
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Process and ship your orders
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Communicate with you about your order status, promotions, and new products
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Improve our website and customer service We do not sell, trade, or share your personal information with third parties, except when required to process payments, fulfill orders, or comply with legal obligations.